Norton 360 FAQs – Norton 360 Questions
- General information (version, purchasing, coupons)
- Subscriptions (new purchases, renewals)
- Norton 360 free trial
- Installation (new installations, reinstallations)
Norton 360 General Information questions (version, purchasing, coupons)
What is the latest official version of Norton 360?
The latest official version of Norton 360 is Version 5.0.
What is the latest patch version for Norton 360, released by Symantec?
As of May 16, 2011, the latest Norton 360 version is 126.96.36.199. the patch is distributed through either Automatic LiveUpdate mechanism or manual application of LiveUpdate functionality.
Are updates and patches for Norton 360 free?
All Norton 360 5.0 customers with a valid subscription will receive updates (including patches) for free.
Is Norton 360 compatible with Windows 7?
Yes, the latest version of Norton 360 (version 5.0) is compatible with Windows 7.
Is Norton 360 available as a 64-bit product?
No. Norton 360 is not available as a 64-bit product. there is only one installation package – 32-bit.
What is the difference between Norton 360 and Norton 360 Premier Edition?
The difference between these two editions of Norton 360 is in secured online storage space that is part of the Norton 360 package subscription. while regular Norton 360 subscription includes 2 GB (Gigabytes) of online storage space (with option to purchase more), Norton 360 Premier Edition includes 25 GB of same type of space (with option to purchase more).
What is the difference between Norton Internet Security and Norton 360?
Please visit our page that compares Norton 360 to Norton Internet Security and Norton AntiVirus products.
I'm due to renew my Norton 360, but I would like to install Norton Internet Security instead. Can I just uninstall Norton 360 and install Norton Internet Security?
Yes, you can uninstall Norton 360 through your control panel, or by using Norton Removal Tool. Also, be sure you turn automatic renewal off in your Norton Account.
How do I use coupons when shopping for Norton 360?
Coupons for Norton products are used (applied) after you put items into the cart at the Norton web site (www.norton.com). after entering a coupon code into the coupon filed, you are required to click onto apply button. after that, if the coupon is valid, you'll see a price change. Coupons are available at Norton Coupons page.
Norton 360 Subscription Questions
I would like to renew my Norton 360. I use it on 3 PCs. will it be renewed for all three computers?
If you're renewing your Norton 360, the product will be renewed under same circumstances that you have purchased it under. in this case, it will be protection for up to 3 PCs.
Are there licenses other than 1 license for up to 3 PCs?
Yes, there are Norton 360 licenses other than 1 user for up to 3 PCs. Norton 360 is also available with licenses for 5-user and 10-user. They are called multi-user packs or multi-pack licenses, and they're popular among small business users as among home users with 5 or more computers.
Can I purchase Norton 360 subscription for longer than 1 year?
Yes, besides 1 year subscription, you can purchase Norton 360 with 2 or 3 years protection plan as well.
Do I save money if I buy longer than 1 year subscription?
Yes, 2 and 3 year subscriptions are generally cheaper than if you buy 1 year subscriptions year after year. Various promotions and coupons may affect the price difference.
What is Norton Auto Renewal and why Symantec uses it?
Norton Automatic Renewal Service or Norton Auto Renewal is there to help you keep your Norton subscription up to date. this ensures your Norton software has the latest updates applied in order to protect your computer and data efficiently. With this service you get uninterrupted protection against viruses, hackers, and the latest online threats.
I have a valid Norton 360 subscription, but I'm not sure if I will continue using it after its expiration. How do I cancel auto renewal?
If you want to cancel auto renewal for your Norton 360, you can do it through your Norton Account. Once signed in, go to Automatic Renewal page, and uncheck the box for the product for which you want to turn Auto Renewal off. Then, click onto the Update button.
I cancelled automatic renewal. now I would like to turn it back on. How do I re-instate auto renewal?
Just as when you cancelled auto renewal, you log into your Norton account, and go to Automatic Renewal tab. there, check the box for the product you want to auto renew, and click onto Update button. in case that you don't see Automatic Renewal tab, you'll need to enter your payment information first (credit card). Symantec needs this information so they can charge you automatically at the time of renewal.
Norton 360 Free Trial Questions
Is Norton 360 trial version same as a purchased one?
Norton 360 trial version software has the same functionalities as a purchased version.
Why I have to provide payment details in order to download Norton 360 trial?
Norton 360 free trial is called opt-out trialware as Symantec asks you to enter your payment details although it will not charge you for downloading and using the trial version on the day you go through this action. the reason for this is to setup your account which is used to charge you if you continue using the Norton 360 product after the trial period has expired. the charge will happen even if you do not use the product for the trial period.
How do I cancel Norton 360 trial so I don't get charged?
If you don't want to be charged for trying Norton 360, it is important to opt-out (to cancel) from your trial period at any time before it expires (normally it is 30 days). You can do that through your Norton Account, or by contacting Symantec support.
I was too late to opt-out from Norton 360 free trial. I still want my money back. What should I do?
If you got charged for Norton 360 free trial, but you actually wanted to cancel it and not to use it, you have to contact customer support representative in your region and ask for a refund. You have 60 days from the day of charge to ask for a refund.
I have a trial version of Norton 360 installed. I just obtained an activation code for Norton 360. How do I activate the trial version so I don't have to uninstall and then install the product again?
Open the main Norton 360 window. at the bottom of it, click Activate now. Then enter your product key. If you have already setup Norton Account, use your credentials to log in. If you don;t have Norton Account, you can set it up now.
Norton 360 Installation questions (Install, Reinstall)
On how many computers I can install Norton 360?
A single Norton 360 subscription can be installed onto three computers at the time. Norton 360 is also available in 5-user and 10-user packs.
The Norton 360 version I have purchased allows for installation on 3 separate computers. Do all 3 computers need to be at the same place or can I install it on the computer I use at my parents house as well as the computer I use at my own house?
Yes, Norton 360 can be installed on both PCs in this case.
Is it necessary to remove an older version of Norton 360 before installing the latest version??
The best way of installing any Norton product, including Norton 360, is to uninstall any antivirus programs that are installed, and then to install the latest version of Norton 360. keep in mind that if you obtained your Norton 360 through the Norton Update Center, when you install the update, it will remove your previous Norton 360 product and apply the subscription information to the latest Norton 360. in any way, the previous version is being removed before the new one is installed.
I installed Norton 360 on my first PC. How do I install Norton 360 on an additional computer?
If you have your Norton 360 installation files on a CD, just insert the CD into your CD-ROM drive and follow the on-screen instructions. If you purchased Norton 360 as a download version, you have to copy or download Norton 360 installation file onto additional computer first, and just start the installation, and follow the on-screen instructions. in both CD and "download" version cases, you'll use the activation key you got when you purchased your Norton 360. the activation key is also available in your Norton Account.
I have installed Norton 360 on three computers, then I removed it. Can I install it on another computer now?
Norton 360 may be installed on three computers at one time. If you want to install Norton 360 without purchasing an additional license, then you must uninstall it from one of your existing computers before you install it on your new computer. Norton 360 Installation Procedure Note: Norton 360 is also available with licenses for 5 or 10 users. Whenever you use up all licenses, you'll have to uninstall Norton 360 from one of the computers before you install it on another one.
I have had Norton 360 installed on 3 computers. one of them has crashed. now I want to use a license on a new PC, but it says I already used up all 3 licenses. How do I transfer the license to my new PC?
If you installed Norton 360 onto 3 PCs, and you want to install it onto additional computer, but you're unable to uninstall it first from the old one, you have to contact Symantec's customer service and ask them to adjust the licenses in your Norton Account. one of the ways to contact Symantec is to use chat option which is free.
I have a problem with an older or trial version of Norton product. How do I remove it, before I install my newest Norton software?
Use the Norton Removal Tool to remove a failed installation or a damaged Norton product. Then follow the instructions you have for your new Norton product. Be sure you have your Product Key saved, before you download and run the Norton Removal Tool.
I lost my product key activation code. How do I reinstall Norton 360?
Use your Norton Account. a Norton Account is a feature only of Norton 2006 and later products. a Norton Account stores your product key on a Symantec server. If you reinstall your program and have lost your product key (activation code), you can use your Norton Account get your product key.
I had Norton software installed before but lost all credentials (user name, email, password). Can I make a new purchase of Norton 360 and I start a new account?
Yes. You can make a new purchase of Norton 360 and start new account.
I just obtained a valid older version of Norton 360. am I eligible for automatic upgrade?
If you have an older version of Norton 360 (valid subscription), you are eligible for a free upgrade to the latest version. please note that the upgrade is not automatic, but that you have to manually install the latest version of Norton 360. first, you download the latest version from Norton update center, then you install it and use the product key of the Norton 360 you currently have.
I have purchased Norton 360 at the Norton's online store for United States. Can I use the activation key for a French version of Norton 360?
Yes, you can use your U.S. key to activate French version of Norton 360. Norton product activation keys are not language dependant.
I have Norton 360 installed on Windows XP. I now want to add Windows 7 using VirtualBox. I want to also install Norton 360 on Windows 7. Can I have two copies on one computer?
There should be no problem with having a second installation of Norton 360 on a virtual PC like VirtualBox as that is treated as a second computer.
I lost my Norton 360 CD. I have my activation key from my Norton Account. How do I get the Norton 360 installation file so I can install it onto my PC?
In such situation, you can still install Norton 360 by visiting the support section on Symantec's website (Go to Norton.com, and click onto "Customer Service" link). there, follow these steps:
- Go to Norton Products Support,
- Click onto Install and Uninstall button,
- Select your product and its version,
- Click onto Continue button,
- Click onto Downloading Norton 360 link,
- Click onto I want to re-download my Norton product link
- Select the product and save the file onto your computer,
- Double-click the installation file that you have downloaded and follow the on-screen instructions.
My primary hard drive has crashed and I lost all the data and operating system. I do have a backup I made with Norton 360. How do I restore the data after I fixed my PC?
There are quite few scenarios for this situation. the restore procedure will depend on where your backup has been stored. Backup files could be on your secondary or external hard drive, or they could be stored at Norton Online Backup location. this solution assumes that you've been able to reinstall your OS after you fixed the problem with your PC.
- Download Norton 360 Free Trial
- Install it on your computer
- Activate Norton 360 with your activation key (you can get this from your Norton Account)
- Use Norton 360 to restore files
I had Norton 360 installed on my PC which was close to expire. I found a good deal at a local store and uninstalled the old one and installed Norton 360 from the CD. When I run it, it showed the old activation being in effect and only few days left. How do I enter the new product key?
The best option is to let the old subscription expire and then to enter the new Norton 360 activation key.
I have Norton 360 that I want to uninstall and try some other antivirus program. Can i reinstall it later if I want?
Yes, you can remove Norton 360 and install it again later. your Norton 360 will work in its full capacity as long as you have a valid subscription.
Norton 360 Settings
I don't want updates to download during my peak Internet period, so is there any way I can set a certain time, (i.e. 10am), for when Norton 360 downloads updates?
In Task Scheduling, under Scheduling tab, you can set updates to run at the certain time of the day. You can also set updates to run only when manually requested through the Norton 360 interface. It is strongly recommended to run updates frequently in order to have the up to date protection.
Note: we receive questions that have already been answered on this page. please read through before you send us your question. Thank you.